PRIVACY POLICY

Last updated: 6 June 2026

TIMELESS LUXURY LONDON LIMITED respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, place an order, contact us, subscribe to our communications, use our Customer Care channels, or interact with TIMELESS LUXURY LONDON®.

This Privacy Policy should be read together with our Terms & Conditions, Cookies Policy, Delivery & Shipping Policy, and Returns & Refunds Policy.

Who We Are

This website is operated by TIMELESS LUXURY LONDON LIMITED.

Registered office:
TIMELESS LUXURY LONDON LIMITED
49 GROSVENOR STREET
LONDON
W1K 3HP
UNITED KINGDOM

Website: https://timelessluxurylondon.com
Email: info@timelessluxurylondon.com
Customer Care via WhatsApp Business Chat: WhatsApp Business Chat

For the purposes of UK data protection law, TIMELESS LUXURY LONDON LIMITED is the data controller of the personal data we collect and use.

Personal Data We Collect

We may collect and use the following types of personal data:

Identity information, such as your name, username, title, or account details.
Contact information, such as your email address, telephone number, billing address, delivery address, and country.
Order information, such as products purchased, order value, delivery method, returns, refunds, exchanges, subscription details, and customer service records.
Payment information, such as payment confirmation, transaction references, and fraud prevention information. We do not store full payment card details. Payments are processed by secure third-party payment providers.
Account information, such as login details, saved addresses, order history, wishlist activity, membership or subscription status, and customer preferences.
Marketing information, such as newsletter subscription status, communication preferences, promotional code use, affiliate or referral activity, and responses to campaigns.
Technical information, such as IP address, browser type, device type, operating system, time zone, website usage data, pages viewed, clicks, and cookie preferences.
Communication information, such as messages sent to us by email, website forms, WhatsApp Business Chat, social media, reviews, or other customer support channels.

How We Collect Your Personal Data

We collect personal data when you:

Visit our website.
Create an account.
Place an order.
Subscribe to our emails or marketing communications.
Join or use a subscription tier, membership, affiliate programme, or promotion.
Contact us by email, WhatsApp Business Chat, contact form, or social media.
Leave a review, comment, or feedback.
Interact with our website, adverts, social media pages, or marketing content.

We may also receive limited information from third parties such as payment providers, delivery providers, analytics providers, advertising platforms, affiliate platforms, fraud prevention services, and ecommerce service providers.

How We Use Your Personal Data

We use your personal data to:

Process and fulfil your orders.
Take payment and prevent fraud.
Deliver your products.
Manage returns, refunds, exchanges, and customer care requests.
Create and manage customer accounts.
Provide subscription, membership, affiliate, or promotional benefits.
Send order confirmations, delivery updates, service messages, and customer care responses.
Send marketing communications where permitted by law.
Personalise your website experience.
Improve our website, products, services, advertising, and customer experience.
Respond to enquiries, complaints, disputes, or legal requests.
Protect our business, website, customers, and systems.
Comply with legal, tax, accounting, regulatory, and record-keeping obligations.

Lawful Bases for Using Your Personal Data

We only use your personal data where we have a lawful basis to do so.

We may use your personal data because it is necessary to perform a contract with you, such as processing your order, arranging delivery, handling returns, or providing customer support.

We may use your personal data because we have a legal obligation, such as keeping records for tax, accounting, consumer protection, fraud prevention, or regulatory purposes.

We may use your personal data because we have a legitimate interest, such as improving our website, protecting our business, responding to customer enquiries, preventing fraud, and understanding customer behaviour.

We may use your personal data because you have given consent, such as for certain marketing communications or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw your consent at any time.

Marketing Communications

We may send you marketing communications if you have subscribed, purchased from us, requested information, entered a promotion, joined a membership or subscription tier, or otherwise agreed to receive updates from TIMELESS LUXURY LONDON®.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@timelessluxurylondon.com.

We may also use customer information to show relevant advertising through platforms such as Google, Meta, Pinterest, TikTok, or similar advertising services, where permitted by law and subject to your cookie and privacy choices.

WhatsApp Business Chat

If you contact us through WhatsApp Business Chat, we may process your name, phone number, message content, order details, and any information you choose to provide.

We use this information to respond to your enquiry, provide customer care, assist with orders, and manage support requests.

Please do not send sensitive personal information through WhatsApp unless it is necessary for your enquiry.

WhatsApp is operated by a third party and its own privacy terms may apply when you use the service.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Essential cookies are used to operate the website, remember items in your basket, process checkout, maintain security, and provide core website functionality.

Non-essential cookies, including analytics, advertising, tracking pixels, scripts, tags, and marketing cookies, will only be used where permitted by law and where appropriate consent has been obtained.

You can manage your cookie preferences through our cookie banner or cookie settings where available.

For more information, please see our Cookies Policy.

Payment Providers

Payments are processed securely by third-party payment providers.

We do not store full payment card details on our website.

Payment providers may process your personal data independently in accordance with their own privacy policies and legal obligations.

Delivery Providers

We may share your name, delivery address, contact details, and order information with delivery and logistics providers so they can deliver your order.

For international orders, your information may also be shared with customs authorities, couriers, or delivery partners where required for customs clearance, import duties, taxes, or delivery handling.

Service Providers

We may share personal data with trusted service providers who help us operate our business, including:

Website hosting providers.
Ecommerce and checkout platforms.
Payment processors.
Delivery and logistics providers.
Email marketing providers.
Analytics providers.
Advertising platforms.
Customer support tools.
Fraud prevention providers.
Professional advisers, including accountants, legal advisers, and compliance providers.

These providers may only use your personal data as necessary to provide services to us or where they have their own lawful basis for processing.

International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to protect your information in accordance with applicable data protection law.

How Long We Keep Your Personal Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax, and accounting records may be kept for the period required by law.

Customer service records may be kept for as long as necessary to handle enquiries, disputes, refunds, returns, warranty issues, or legal claims.

Marketing data is kept until you unsubscribe or withdraw consent, unless we have another lawful reason to retain limited records.

Technical and analytics data is usually kept for a shorter period unless needed for security, fraud prevention, or legal reasons.

How We Protect Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data.
Object to certain processing.
Request restriction of processing.
Request transfer of your personal data.
Withdraw consent where processing is based on consent.
Complain about how we handle your personal data.

To exercise your rights, please contact us at info@timelessluxurylondon.com.

Complaints

If you have a concern about how we use your personal data, please contact us first at info@timelessluxurylondon.com so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://ico.org.uk
Telephone: 0303 123 1113

Children’s Privacy

Our website is not intended for children under 18.

We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, social media pages, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page. Where appropriate, we may notify you by email or through a notice on our website.

Contact Us

For questions about this Privacy Policy or how we use your personal data, please contact us at: info@timelessluxurylondon.com

TIMELESS LUXURY LONDON LIMITED
49 GROSVENOR STREET
LONDON
W1K 3HP
UNITED KINGDOM