Welcome to TIMELESS LUXURY LONDON®.
These Terms and Conditions govern your use of our website and the purchase of products from TIMELESS LUXURY LONDON LIMITED through https://timelessluxurylondon.com.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our website.
These Terms and Conditions should be read together with our Privacy Policy, Cookies Policy, Delivery and Shipping Policy, Refunds and Returns Policy, and any other policies published on our website.
Company Information
This website is operated by TIMELESS LUXURY LONDON LIMITED.
Registered office:
TIMELESS LUXURY LONDON LIMITED
49 GROSVENOR STREET
LONDON
W1K 3HP
UNITED KINGDOM
Email: info@timelessluxurylondon.com
Company number: 15524000
VAT number: GB470642789
Definitions
In these Terms and Conditions:
“Company”, “we”, “us”, and “our” refer to TIMELESS LUXURY LONDON LIMITED.
“Customer”, “you”, and “your” refer to the person using our website or purchasing products from us.
“Website” refers to https://timelessluxurylondon.com.
“Products” refers to items offered for sale by TIMELESS LUXURY LONDON LIMITED.
Use of Our Website
You agree to use our website only for lawful purposes.
You must not use our website in any way that may damage, disable, overload, impair, or interfere with the website or with any other person’s use of the website.
You must not attempt to gain unauthorised access to our website, customer accounts, systems, servers, or data.
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms and Conditions have been breached.
Product Information
We aim to ensure that all product descriptions, images, prices, availability, and other information on our website are accurate and up to date.
However, slight variations may occur, including differences in colour, finish, texture, packaging, or appearance due to screen settings, photography, lighting, production updates, or material characteristics.
Product availability may change without notice. We reserve the right to amend, withdraw, or discontinue any product at any time.
Orders
When you place an order on our website, you are making an offer to purchase the selected product or products.
Your order is accepted only when we confirm acceptance by email or dispatch the product to you.
We reserve the right to refuse or cancel an order where necessary, including where:
The product is unavailable.
There is an error in the product description or price.
Payment has not been authorised.
We suspect fraudulent, unauthorised, or unlawful activity.
There is an issue with delivery information.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
Prices and Payment
Prices are displayed in GBP unless otherwise stated.
Prices include VAT and other applicable UK sales taxes where applicable, unless otherwise stated.
Delivery charges, import duties, taxes, customs charges, and other additional costs may apply depending on the delivery destination and order type.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be made through the payment methods available at checkout.
Delivery and Shipping
Delivery options, delivery aims, shipping fees, and related conditions are set out in our Delivery and Shipping Policy.
Delivery times are estimates only and may vary depending on destination, customs clearance, public holidays, courier delays, or circumstances outside our control.
We are not responsible for delays caused by incorrect delivery information provided by the customer.
Import Taxes and Duties
For orders delivered outside the United Kingdom, local import taxes, duties, customs charges, or handling fees may apply.
For standard one-time orders, these charges are the customer’s responsibility unless otherwise stated.
Customers subscribed to an eligible TIMELESS LUXURY LONDON® Subscription Tier may receive covered import taxes and duties on eligible orders delivered outside the United Kingdom, where this benefit is confirmed as part of their subscription.
This benefit is subject to the selected subscription tier, destination country, order eligibility, and any applicable customs requirements.
Returns, Refunds, and Exchanges
Returns, refunds, cancellations, and exchanges are governed by our Refunds and Returns Policy.
Nothing in these Terms and Conditions affects your statutory rights.
If your item is faulty, damaged, incorrect, or not as described, please contact us at info@timelessluxurylondon.com as soon as possible.
For online orders, you may have the right to cancel your order within 14 days of delivery without giving a reason, subject to applicable legal exceptions.
Private Sale and Retired Edition Items
Items purchased through a PRIVATE SALE or from a RETIRED EDITION may be excluded from our extended goodwill returns policy unless stated otherwise at the time of purchase.
A RETIRED EDITION refers to a product version that is no longer part of the current collection. Future editions may differ in design, finish, materials, packaging, or availability.
This does not affect your statutory rights. If an item is faulty, damaged, incorrect, or not as described, please contact us at info@timelessluxurylondon.com.
Flash Privileges, Promotions, and Offers
From time to time, we may offer flash privileges, limited-time promotions, early access, exclusive benefits, discount codes, gifts, or subscriber-only rewards.
Promotions are subject to availability, eligibility, expiry dates, and any specific promotional terms stated at the time.
We reserve the right to amend, suspend, or withdraw any promotion where necessary.
Promotional offers cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.
Subscriptions and Membership Benefits
TIMELESS LUXURY LONDON® may offer subscription tiers or membership benefits from time to time.
Subscription benefits, billing terms, cancellation conditions, and eligibility requirements will be set out on the relevant Subscriptions page or at checkout.
We reserve the right to update, amend, or withdraw subscription benefits where necessary, provided this does not affect benefits already confirmed for an accepted order.
Customer Accounts
You may be able to create an account on our website.
You are responsible for keeping your login details secure and for all activity that takes place under your account.
Please contact us immediately if you believe your account has been accessed without authorisation.
We reserve the right to suspend or close accounts where we believe there has been misuse, fraud, unlawful activity, or a breach of these Terms and Conditions.
Cookies
Our website uses cookies and similar technologies.
Essential cookies may be used to operate the website, remember items in your basket, process checkout, improve security, and provide core website functionality.
Non-essential cookies, including analytics, advertising, or marketing cookies, will only be used where permitted by law and where appropriate consent has been obtained.
For more information, please see our Cookies Policy and Privacy Policy.
Intellectual Property
Unless otherwise stated, TIMELESS LUXURY LONDON LIMITED owns or is licensed to use all intellectual property rights in the website and its content, including text, images, logos, graphics, product descriptions, design, layout, branding, trademarks, and other materials.
All rights are reserved.
You may access and use the website for personal, non-commercial use only.
You must not, without our prior written permission:
Copy, reproduce, or duplicate website content.
Republish material from our website.
Sell, rent, or sub-license website material.
Use our logo, brand name, product images, or other artwork for commercial purposes.
Redistribute content from our website.
Use our intellectual property in a way that may damage or misrepresent TIMELESS LUXURY LONDON®.
User Content, Reviews, and Comments
Where our website allows customers to submit reviews, comments, feedback, or other content, you are responsible for ensuring that your content is lawful, accurate, respectful, and does not infringe the rights of any third party.
You must not submit content that is defamatory, offensive, abusive, misleading, unlawful, spam, promotional without permission, or infringing of any intellectual property rights.
We reserve the right to monitor, edit, refuse, or remove user content where we consider it necessary.
By submitting content to our website, you grant TIMELESS LUXURY LONDON LIMITED a non-exclusive, royalty-free licence to use, reproduce, edit, publish, and display that content in connection with our website, products, marketing, and business activities.
Links to Our Website
You may link to our website provided that the link is fair, lawful, not misleading, and does not suggest any sponsorship, approval, partnership, or endorsement where none exists.
You must not use our logo, brand name, product images, or other artwork in a way that misrepresents your relationship with us.
We reserve the right to request the removal of any link to our website.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, delivery providers, social media pages, or external services.
These links are provided for convenience only. We are not responsible for the content, privacy practices, availability, accuracy, or policies of third-party websites or services.
Limitation of Liability
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of statutory rights.
To the fullest extent permitted by law, TIMELESS LUXURY LONDON LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors, viruses, or harmful components.
Events Outside Our Control
We will not be responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control.
This may include courier delays, customs delays, strikes, natural events, technical failures, supply chain disruption, restrictions, emergencies, or other circumstances beyond our control.
Changes to These Terms
We reserve the right to update, amend, or replace these Terms and Conditions at any time.
The latest version will be published on our website.
Your continued use of our website after changes are published means that you accept the updated Terms and Conditions.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom or another jurisdiction.
Contact Us
For questions about these Terms and Conditions, please contact us at:
TIMELESS LUXURY LONDON LIMITED
49 GROSVENOR STREET
LONDON
W1K 3HP
UNITED KINGDOM
